MalleableMalleable
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An agent handles a task. Your team runs a process.

Workflows have steps and handoffs. An agent is just text. When your process needs structure, visibility, and interfaces — not just a prompt — you need something different.

"I haven't seen an agent builder where you can send someone a form. They're all just chat interfaces or API endpoints."

The gap between "agent" and "process"

Tools like ChatGPT, Lindy, and CrewAI are great at handling individual tasks. But a process has steps, handoffs, approvals, and edge cases. When something goes wrong, it's an ordeal to fix without breaking something else. Your team needs a visual process they can own, iterate on, and monitor.

Same goal. Different experience.

Triage incoming support tickets, pull context from multiple systems, and route to the right team.

With an Agent Builder
Agent
"Triage incoming support tickets, pull context, and route to the right team. DO NOT triage tickets that have already been acknowledged. You MUST set a single team as the owner. NEVER respond in JSON. If the customer mentions billing, always escalate to..."
ToolsZendeskSalesforceNotionSlack
One prompt for the whole process — no visible steps
No way to pause for approvals or collect input
When it goes wrong, it's a chore to debug
With Malleable
Stage 1: Intake
"Collect the ticket and compare against the required information in our intake checklist (Notion). Flag anything missing."
↓
Stage 2: Triage
"Assess urgency and category. If anything is unclear, ask the requester before routing."
↓
Stage 3: Route
"Assign to the right team based on the triage. Notify them in Slack with the summary."
Each stage has clear guidance and boundaries
Pauses for human input when needed
Your team sees and edits every stage

What agent builders are missing

Process structure
Workflows have steps and handoffs — an agent is just text. No visible structure to follow.
Your process diagram becomes the workflow. Every stage is visible, editable, and owned by your team.
Human-in-the-loop
No way to pause for approvals, collect input, or show status. It's chat or nothing.
Adaptive interfaces generated per-execution — forms, approvals, and summaries, all context-aware.
When things go wrong
It's an ordeal to fix without breaking something else. One prompt controls everything.
Each stage has its own goals, constraints, and examples — so you can adjust one step without touching the rest.
Iteration speed
Tweak the prompt and hope you didn't break a different part of the workflow.
Update one stage's goals or examples without affecting the rest. See exactly what changed.

Give your ops team workflows they can actually own.

Join the waitlist and see what agent-powered workflows look like with structure, visibility, and adaptive interfaces.