Agentic operationsthat improve how your team works
Start with the outcome and brief Malleable like a new hire. Launch your workflows quickly, shape them through real use, and standardize what becomes predictable, while your team keeps control of the judgment that matters.
“This spread unlike anything we've seen before. We can't get it out of people's hands.”
Lawrence Han, Head of Product, Guidewheel
You focus on the outcome. Malleable turns the work into an agentic operation that improves over time.
Describe the work. Shape the operation.
Start with the outcome, not a blank canvas of triggers and nodes. Brief Malleable like a new hire, then refine the operation together as the Architect translates your intent into goal-driven stages, decisions, handoffs, clear criteria for success, and integrations with the apps you already use.
Determines what the operation needs next
Traditional automation follows the next predefined step. Malleable's Orchestrator evaluates each stage against its goal and uses judgment to determine what is needed next: whether to proceed, gather more information, take another action, change paths, or involve the right people and systems. It coordinates those decisions and dependencies until the outcome is reached.
Improves through real work
Every execution teaches the agentic operation how to become more reliable, efficient, and precise. The Architect identifies patterns, proposes improvements, and progressively standardizes what should become predictable, while preserving judgment where the work remains nuanced. It also optimizes model routing and cost over time. Your team reviews and approves what changes.
Generates purpose-built interfaces around the operation
Your team shapes the agentic workflow. Everyone else receives a focused interface generated for their specific role, action, or decision. Because the workflow remains visible and editable, the interface, process, and documentation stay in sync: easy to understand, change, and maintain.
Full judgment, without the full bill.
A powerful AI agent can do almost anything once, for a few dollars a run, rethinking every step from scratch. Now do it a hundred times a week.
Malleable keeps what the agent figured out as the workflow's structure: the steps, the rules, who to ask, a script or an API call for the parts that never change. Every run after that follows the plan instead of reasoning the job out again, and smaller, faster models carry it by default. Same judgment where it matters, at a fraction of the cost.
And when something upstream changes and a step breaks, the AI steps back in, keeps the run moving, and proposes the fix. You approve it. You never touch the plumbing.
Customer Spotlights
Custom-order routing, insurance form review, field-service paperwork, warranty and repair claims, purchase approvals. Explore customer stories →
"Streamlining our workflows used to mean building Rube Goldberg machines across automation tools, and any small change in a spreadsheet would break the whole thing. With Malleable, when something changes upstream, the workflow adapts."
Pylon is a modern customer support platform. Their post-sales team is on the hook for every new deal. As the company grows, that's more multi-week migrations than anyone can meet with weekly.
Malleable runs the heartbeat: hand-offs from pre- to post-sales, follow-up drafts with the right docs linked, and semi-weekly pulse checks across each migration. It replaced a brittle chain of automations stitched together across half a dozen tools. The team stays on track without worrying something's slipping.
"My favorite part of using Malleable is how easy it is to iterate on. I am not an engineer, and have previously been intimidated by complex LLMs. While Malleable uses them under the surface, the interface is simple and self-improving. It proactively drafted a change, explained it, and asked if I wanted to roll it out."
Pathpoint is a wholesale insurance brokerage. Every policy, carrier, and state has different rules and norms, and their operations team has to efficiently scale as the business changes.
Now Celeste, leading an operations team of 24, can streamline her team's operations herself. She works with Malleable in plain English, like a teammate, adding new workflows to handle different types of form review that can easily highlight errors to the agent for speedier review and remediation.
"Saved me so much time it's hard to believe. The workflow before Malleable feels like the stone age now."
Guidewheel is a factory floor monitoring platform. Their field techs work with customers and set up sensors in machinery, followed by hours of busywork to glue it all together. They live on the road, rarely at a desk. The Malleable workflow spread virally, without any training.
Now the techs can focus on the customers and the sensor work, leaving the busywork to Malleable.
Start with the outcome. Malleable takes it from there.
Brief it like a new hire and the operation is running in days, not quarters. It improves with every run, your team keeps the judgment that matters, and everyone else gets an interface built for the one decision that's theirs.