•Eric Pelz•5 min read
How MGT Insurance's accounting team got out of the “doing”
A three-person accounting team at MGT Insurance built over 50 agentic operations, saving 30 hours a month and becoming a strategic command center.
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Malleable Blog
Perspectives on building adaptive software and evolving workflows for fast-growing teams.
•Eric Pelz•4 min read
Why Nobody Will Touch That Process
Every company has a process nobody will touch. The person who understood it left, the workarounds piled up, and better documentation never fixes it. A forty-year-old essay about software explains why, and what it actually takes to keep a process alive.
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•Alex Davies•4 min read
How Guidewheel used Malleable to give its installers their evenings back
Guidewheel's installation team asked Malleable to make a runnable workflow to configure meters. Efficiency jumped immediately, because every installer wanted to use it.
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•Alex Davies•6 min read
Can you trust AI with your new customers? We did!
Every new lead meant a scheduled call, frantic web searches for their industry terms, and usually a follow-up. So I asked Malleable to handle it. And if I'm honest, the AI is better at that first call than I am.
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•Eric Pelz•7 min read
The Three Layers of a Workflow: What Every Tool Gets Wrong
A solutions engineer watched me add a Slack trigger to a workflow and asked: 'Where's all the configuration?' The answer reveals why traditional automation tools make you work at the wrong level of abstraction.
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•Eric Pelz•6 min read
What Is a Workflow, Really?
Companies avoid workflow tools because they don't see themselves as having "workflows." But the problem isn't that they lack workflows—it's that tools have made "workflow" synonymous with rigid, top-down procedures.
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