Perspectives on building adaptive software and evolving workflows for fast-growing teams.
Every company has a process nobody will touch. The person who understood it left, the workarounds piled up, and better documentation never fixes it. A forty-year-old essay about software explains why, and what it actually takes to keep a process alive.
Guidewheel's installation team asked Malleable to make a runnable workflow to configure meters. Efficiency jumped immediately, because every installer wanted to use it.
Every new lead meant a scheduled call, frantic web searches for their industry terms, and usually a follow-up. So I asked Malleable to handle it. And if I'm honest, the AI is better at that first call than I am.
A solutions engineer watched me add a Slack trigger to a workflow and asked: 'Where's all the configuration?' The answer reveals why traditional automation tools make you work at the wrong level of abstraction.
Companies avoid workflow tools because they don't see themselves as having "workflows." But the problem isn't that they lack workflows—it's that tools have made "workflow" synonymous with rigid, top-down procedures.
