September 2026
What is an agentic operation?
Most AI at work tells you what needs doing. An agentic operation does the work, brings you in for the calls that need your judgment, and keeps going.
Eric Pelz
Founder & CEO · Malleable
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Perspectives on building adaptive software and evolving workflows for fast-growing teams.
Stay close to the work
Practical stories for leaders making AI useful.
The Malleable Blog brings together stories from operators, technical explainers, and ideas for building better ways to work.
Latest Reads
What is an agentic operation?
Most AI at work tells you what needs doing. An agentic operation does the work, brings you in for the calls that need your judgment, and keeps going.
Eric Pelz
Founder & CEO · Malleable
Coding is no longer the hard part
AI removed the coding barrier. It did not teach everyone how to build the right thing.
Alan Chang
Product Management Director · Fabletics
Automate your step, then let the bottleneck show
You do not need to wait for a company-wide transformation to make progress with AI. Automate the part of the process you own, then use the clarity it creates to show everyone what needs to change next.
Gregory Schroeder
Controller · MGT Insurance
Your first version with AI loses to doing it by hand
Building an AI workflow usually takes longer than the task it replaces. It takes time to reach the version that saves time.
Logan Karam
AI Program Director · Fabletics
The question nobody could afford to ask
AI doesn't only make existing work faster. Sometimes, a previously impossible question becomes cheap enough to ask.
Eric Pelz
Founder & CEO · Malleable
Build like kindergartners
The first run of a real system is more progress than weeks spent perfecting an untested workflow.
Alan Chang
Product Management Director · Fabletics
Get out of the doing
I have a mandate for the accounting team at MGT Insurance: get out of the doing and do the thinking.
Gregory Schroeder
Controller · MGT Insurance
Ship the blank page
Before you build the workflow, prove the path to production works. A thin vertical slice finds blockers when they are still cheap.
Alan Chang
Product Management Director · Fabletics
Booking a journal entry with a robot
Letting AI post a journal entry should feel risky. The answer is not blind trust, but operations with tight limits, clear checkpoints, and people reviewing the work before it reaches the ledger.
Gregory Schroeder
Controller · MGT Insurance
Do you even know your own process?
Before automating a process, map the work with the people who touch it. The bottleneck is often somewhere else.
Alan Chang
Product Management Director · Fabletics
Copy it or configure it
AI copies software because it's cheap to. The real cost is maintaining the copies after the next request arrives.
Alan Chang
Product Management Director · Fabletics
How MGT Insurance's accounting team got out of the “doing”
A three-person accounting team at MGT Insurance built over 50 agentic operations, saving 30 hours a month and becoming a strategic command center.
Eric Pelz
Founder & CEO · Malleable
Why Nobody Will Touch That Process
Every company has a process nobody will touch. The person who understood it left, the workarounds piled up, and better documentation never fixes it. A forty-year-old essay about software explains why, and what it actually takes to keep a process alive.
Eric Pelz
Founder & CEO · Malleable
How Guidewheel used Malleable to give its installers their evenings back
Guidewheel's installation team asked Malleable to make a runnable workflow to configure meters. Efficiency jumped immediately, because every installer wanted to use it.
Alex Davies
Founding team · Malleable
Can you trust AI with your new customers? We did!
Every new lead meant a scheduled call, frantic web searches for their industry terms, and usually a follow-up. So I asked Malleable to handle it. And if I'm honest, the AI is better at that first call than I am.
Alex Davies
Founding team · Malleable
The Three Layers of a Workflow: What Every Tool Gets Wrong
A solutions engineer watched me add a Slack trigger to a workflow and asked: 'Where's all the configuration?' The answer reveals why traditional automation tools make you work at the wrong level of abstraction.
Eric Pelz
Founder & CEO · Malleable
What Is a Workflow, Really?
Companies avoid workflow tools because they don't see themselves as having "workflows." But the problem isn't that they lack workflows—it's that tools have made "workflow" synonymous with rigid, top-down procedures.
Eric Pelz
Founder & CEO · Malleable
Malleable