MalleableMalleable
Manufacturing

Maintenance backlog review

Malleable gives maintenance planners a ready-to-review packet instead of a sprawling backlog, grouping candidate jobs by asset, route, technician skill, parts, and production window.

Malleable Workflow
Help the maintenance planner find backlog work that should be bundled together, using open work orders, manuals, technician certifications, locations, and the production schedule.
Done. I built the workflow below with stages, handoffs, and integrations.
Start
Entry point to workflow
Entry Point
Scheduled backlog review or new break-in work order

Scan Backlog

Collect open work, planned items, break-ins, assets, and due dates.

SAP
Pulls planned work, assets, due dates, and production windows.
ServiceNow
Pulls open work orders, break-ins, and technician constraints.

Group Candidates

Group candidate jobs by location, asset, technician skill, production window, and parts.

Microsoft
Groups jobs by location, skill, parts, and calendar windows.

Package Review

Prepare route, timing, expected downtime, and open trade-offs for planner review.

ServiceNow
Packages the proposed route with timing and downtime trade-offs.

Planner Review

Ask planner to approve route, defer items, or split bundle.

Slack
Sends the route approval request to the planner.

Apply Planner Changes

Revise the bundle from planner decisions, deferrals, and split-route notes.

ServiceNow
Applies deferrals, splits, and planner notes to the route.

Publish Route

Publish approved technician route, downtime notes, and work order updates.

ServiceNow
Publishes the technician route and work-order updates.
Waits
Handoff to resume workflow
Planner Review Review
Ask planner to approve route, defer items, or split bundle.
Complete
Scanning open work and planned maintenance...
How It Works
  1. 1Scan Backlog: Collect open work, planned items, break-ins, assets, and due dates.
  2. 2Group Candidates: Group candidate jobs by location, asset, technician skill, production window, and parts.
  3. 3Package Review: Prepare route, timing, expected downtime, and open trade-offs for planner review.
  4. 4Planner Review: Ask planner to approve route, defer items, or split bundle.
  5. 5Apply Planner Changes: Revise the bundle from planner decisions, deferrals, and split-route notes.
  6. 6Publish Route: Publish approved technician route, downtime notes, and work order updates.

Why This Works Better with Malleable

Start simple, improve over time

You just describe what you want to happen. The workflow integrates everything—no separate forms, brittle automations, or AI copilots to wire together. Iterate on your process without rebuilding.

No separate systems to integrate

The diagram you see is what executes. AI reasoning, data handling, and notifications all happen as part of the workflow—not as separate automations you need to configure.

Results

  • Backlog gets grouped by real constraints
  • Planner approves the final route
  • Technician time is protected

Integrations

SAPServiceNowMicrosoftSlack

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