Malleable compared with Salesforce Agentforce

Malleable vs. Salesforce Agentforce: enterprise agents and owned operations

Agentforce and Malleable both connect governed AI judgment to enterprise data, business actions, deterministic automation, and human handoffs. Agentforce centers the design on agents working through Salesforce topics and actions. Malleable centers it on the complete operation domain experts run.

Shared foundation

What Malleable and Salesforce Agentforce have in common.

Natural-language building

Both help teams turn a plain-language description into an agentic system that can be inspected and refined.

Judgment and action

Both let AI reason over business context and invoke controlled actions, workflows, and integrations.

Enterprise data and permissions

Both ground work in governed company data and respect configured access boundaries.

Human handoff

Both can recognize when a person should take over and transfer relevant context into that interaction.

The main difference

Is the agent or the operation the organizing model?

Salesforce Agentforce

An Agentforce agent is defined by global instructions, subagents, topics, actions, variables, data, and channels. Its reasoning engine selects the appropriate topic and actions as an interaction unfolds.

Malleable

The operation is defined by its outcome, stages, rationale, constraints, roles, handoffs, and history. Agent judgment, system actions, and human participation all live inside it.

Side by side

What follows from that difference.

Salesforce Agentforce

Malleable

System boundary

Salesforce Agentforce

The system centers on an agent, its topics, actions, data, and channels

Malleable

The system centers on the complete operation across agents and people

Authorship

Salesforce Agentforce

A builder translates the process into subagents, topics, actions, and logic

Malleable

Experts define the work; Malleable handles the topic-and-action implementation

Run consistency

Salesforce Agentforce

Atlas selects topics and actions across Flow, prompts, Apex, and subagents

Malleable

Visible stages repeat while bounded judgment handles variation within them

Cross-team coordination

Salesforce Agentforce

Role coordination is assembled across agent channels and surrounding Salesforce flows

Malleable

Roles, decisions, and handoffs are modeled in one operation

Change burden

Salesforce Agentforce

A change can span agent scripts, topics, actions, channels, Flow, and Apex

Malleable

Experts review the business effect without coordinating every Salesforce asset

Audit context

Salesforce Agentforce

Agent telemetry governs AI activity, while operating rationale lives elsewhere

Malleable

One record connects rationale with agent actions and human decisions