The right person
Each decision goes to the person whose authority or expertise it requires instead of landing in a shared queue for someone to redirect.
Human-in-the-loop automation
Keep people in control without keeping them busy.
Human-in-the-loop should mean that consequential judgment stays with the right person. It should not mean someone watches the automation, hunts down context, moves data between systems, and manually restarts the work. Malleable brings people in for decisions—not process babysitting.
A deliberate division of work
A human checkpoint should be a decision, not a job.
Some choices depend on authority, accountability, relationships, or expertise that should remain human. Good automation makes those moments explicit and handles the recurring work required to reach them.
Malleable prepares the evidence, recommendation, and consequences; routes the decision to the right person; records what they decide; and continues the operation. The human remains accountable without becoming the workflow's coordinator.
People where they matter
Human control without manual coordination.
The operation should make human judgment more effective, not preserve repetitive work merely to keep a person involved.
The right context
Malleable gathers the history, evidence, and recommendation before asking, so the person can decide instead of beginning an investigation.
The right boundary
Your experts define which decisions AI can make and which must remain human. Those boundaries are visible in the workflow and auditable in every run.
The work continues
After the decision, Malleable updates the relevant systems, notifies the people involved, and carries the operation forward without manual re-entry.
The operating model
Let AI prepare the decision and carry out what follows.
The person supplies the judgment. Malleable owns the work before and after it.
- 01
Prepare
Malleable gathers inputs, checks requirements, resolves routine issues, and assembles the evidence needed to decide.
- 02
Route
The decision reaches the person with the right expertise or authority through a focused interface.
- 03
Decide
The person sees the context and consequences, makes the judgment, and remains clearly accountable for it.
- 04
Continue
Malleable records the decision and completes the downstream work without requiring the person to restart the process.
In practice
Design the handoff around the decision.
Human involvement is most valuable when the surrounding preparation and follow-through are already handled.
Underwriting submission triage
Malleable assembles submission context, checks completeness, and routes the case so an underwriter can focus on the risk judgment that belongs with them.
Explore the workflowQuote pricing desk
A workflow gathers the request, pricing context, and supporting evidence before routing the commercial decision and acting on the result.
Explore the workflowA buyer's checklist
Inspect what the human is still being asked to do.
A human approval step is not enough if the person still owns the research, routing, re-entry, and follow-up around it.
- Is the human involved because their judgment matters, or because the automation cannot proceed?
- Does the request arrive with the evidence and recommendation needed to decide?
- Are authority boundaries explicit and visible to the people who own the process?
- Is the decision recorded with its context and attributable to the person who made it?
- Does the operation continue automatically after the person responds?