The teams who run their operations on Malleable

Pylon is a modern customer support platform. Their post-sales team is on the hook for every new deal. As the company grows, that's more multi-week migrations than anyone can meet with weekly.

Malleable runs the heartbeat: hand-offs from pre- to post-sales, follow-up drafts with the right docs linked, and semi-weekly pulse checks across each migration. It replaced a brittle chain of automations stitched together across half a dozen tools. The team stays on track without worrying something's slipping.

Pathpoint is a wholesale insurance brokerage. Every policy, carrier, and state has different rules and norms, and their operations team has to efficiently scale as the business changes.

Now Celeste, leading an operations team of 24, can streamline her team's operations herself. She works with Malleable in plain English, like a teammate, adding new workflows to handle different types of form review that can easily highlight errors to the agent for speedier review and remediation.

Guidewheel is a factory floor monitoring platform. Their field techs work with customers and set up sensors in machinery, followed by hours of busywork to glue it all together. They live on the road, rarely at a desk. The Malleable workflow spread virally, without any training.

Now the techs can focus on the customers and the sensor work, leaving the busywork to Malleable.