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Malleable feature
Handoffs
Bring people in for decisions, not process babysitting.
The problem it solves
Human-in-the-loop often means a person watches the automation, finds the context themselves, and manually restarts the process. That preserves control by giving the human all the coordination work.
How it works
- 01Routes the decision to the person whose authority or expertise it requires
- 02Presents the relevant evidence, recommendation, and downstream consequences
- 03Resumes the operation from the decision without manual re-entry or follow-up
What makes it different
People remain accountable for the judgment that matters; Malleable remains accountable for getting the operation to and from that decision.
Next feature
Model routing →