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Malleable feature

Handoffs

Bring people in for decisions, not process babysitting.

The problem it solves

Human-in-the-loop often means a person watches the automation, finds the context themselves, and manually restarts the process. That preserves control by giving the human all the coordination work.

How it works

  1. 01Routes the decision to the person whose authority or expertise it requires
  2. 02Presents the relevant evidence, recommendation, and downstream consequences
  3. 03Resumes the operation from the decision without manual re-entry or follow-up

What makes it different

People remain accountable for the judgment that matters; Malleable remains accountable for getting the operation to and from that decision.