MalleableInsurance
Workflows that read underwriting submissions and first notice of loss reports, check them against your appetite and policy rules, and draft emails to brokers and claimants for you to send. Underwriters and adjusters get a summary and make the decision.
Insurance examples
Open an example to see each step. "Use this workflow" copies it to your account, where you can run it on test data.
State form compliance check
Underwriting submission review
Claim intake
How they run
Each workflow starts when a broker emails a submission or a claimant fills in a form. Malleable reads the documents, checks them against the rules you give it, and lists what is missing. It sends the underwriter or adjuster a summary with a recommendation, and drafts the email to the broker or claimant in your Gmail for you to send.
It does the work
Each run follows the plan your team set, across your apps, and asks a person only for the decisions that are theirs.
Your team changes it
Change a rule by asking in plain English. Malleable reviews real runs and suggests improvements, and you approve every change.
You stay in control
You choose what runs the same way every time and where the AI uses judgment. Every run is on the record.
"My favorite part of using Malleable is how easy it is to iterate on. I am not an engineer, and have previously been intimidated by complex LLMs. While Malleable uses them under the surface, the interface is simple and self-improving. It proactively drafted a change, explained it, and asked if I wanted to roll it out."
Pathpoint is a wholesale insurance brokerage. Every policy, carrier, and state has different rules and norms, and their operations team has to efficiently scale as the business changes.
Now Celeste, leading an operations team of 24, can streamline her team's operations herself. She works with Malleable in plain English, like a teammate, adding new workflows to handle different types of form review that can easily highlight errors to the agent for speedier review and remediation.
Want to see one of your processes run like this?
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