Glean
The person using it. Glean is great at company knowledge: search, answers and agents that respect each person's permissions. When an agent needs to ask something, only the person running it can answer.
Malleable vs. Glean
Glean gives everyone an AI that knows your company. Malleable runs the operations that cross teams and wait on people. Most teams with Glean will want both, for different jobs.
In common: Both connect to the apps your company uses, with SSO, admin controls and audit logs.
The main difference
Who is the AI working for?
Malleable
The operation, and everyone in it. A run can wait days for anyone it needs, like a manager in Teams or a customer answering from a link.
Side by side
How they compare
Each row is something you can check in a demo, or in the other tool's docs.
Glean
Malleable
Fixed steps and AI judgment
Glean
Chosen per agent: fully AI, or fixed steps.Malleable
An AI agent runs the whole operation and works out cases nobody planned for. Your team locks the steps that must run the same way every time.People outside your company
Glean
Built for employees.Malleable
Anyone can answer from a secure link, with no account.Improving it
Glean
Dashboards show usage and errors. You decide what to change.Malleable
Reviews of real runs suggest changes. The owner approves each one.Using both
Keep Glean as the place people find answers, and use Malleable for the operations that cross teams and wait on people. Glean has an MCP server and Malleable can use MCP servers, so ask us about connecting the two.
When to choose Malleable
- The work crosses teams and waits on people, inside or outside your company.
- The same work comes up again and again, and parts of it need judgment.
- The people who run it need to change it themselves.