ServiceNow

Tickets, requests, approvals, and knowledge articles.

You connect ServiceNow with your ServiceNow sign-in or an API key, and workflows can then read and update what that account can in ServiceNow, through its API.

Use it in a workflow

Tell the architect, the AI that builds your workflows, what you want done in your own words. For example:

When an IT request comes in through ServiceNow, route it to the right team and keep the requester updated.

Access and security

With a sign-in, you grant access on ServiceNow's own consent screen, and Malleable stores the resulting token, never your password.
An API key you enter never appears in chat and is hidden from the AI. A key saved as a reusable connection is stored with your Malleable account and only sent to ServiceNow.
Every run uses the connection the workflow's owner set up, so anyone who can run the workflow acts with that account's access in ServiceNow. Connect an account or key with only the access the workflow needs.
You can revoke access at any time in ServiceNow's settings.

Malleable is SOC 2 Type II certified and doesn't train AI models on your data. More in Security & data handling and our Trust Center.

Connection details for IT

Workflows reach ServiceNow through its public API, with the sign-in or API key you connect. Your ServiceNow admin may need to turn on API access first.

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