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WhatsApp Business
Messaging & meetingsCustomer messages, templates, and phone numbers.
You connect WhatsApp Business with your WhatsApp Business sign-in or an API key, and workflows can then read and update what that account can in WhatsApp Business, through its API.
Use it in a workflow
Tell the architect, the AI that builds your workflows, what you want done in your own words. For example:
When an order is delayed, message the customer on WhatsApp with the new delivery date.
Access and security
- With a sign-in, you grant access on WhatsApp Business's own consent screen, and Malleable stores the resulting token, never your password.
- An API key you enter never appears in chat and is hidden from the AI. A key saved as a reusable connection is stored with your Malleable account and only sent to WhatsApp Business.
- Every run uses the connection the workflow's owner set up, so anyone who can run the workflow acts with that account's access in WhatsApp Business. Connect an account or key with only the access the workflow needs.
- You can revoke access at any time in WhatsApp Business's settings.
Malleable is SOC 2 Type II certified and doesn't train AI models on your data. More in Security & data handling and our Trust Center.
Connection details for IT
Workflows reach WhatsApp Business through its public API, with the sign-in or API key you connect. Your WhatsApp Business admin may need to turn on API access first.