What is an agentic operation?
Most AI at work tells you what needs doing. An agentic operation does the work, brings you in for the calls that need your judgment, and keeps going.
Eric Pelz
Founder & CEO · Malleable
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Perspectives on building adaptive software and evolving workflows for fast-growing teams.
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Stories from Malleable
The question nobody could afford to ask
AI doesn't only make existing work faster. Sometimes, a previously impossible question becomes cheap enough to ask.
Eric Pelz
Founder & CEO · Malleable
How MGT Insurance's accounting team got out of the “doing”
A three-person accounting team at MGT Insurance built over 50 agentic operations, saving 30 hours a month and becoming a strategic command center.
Eric Pelz
Founder & CEO · Malleable
Why Nobody Will Touch That Process
Every company has a process nobody will touch. The person who understood it left, the workarounds piled up, and better documentation never fixes it. A forty-year-old essay about software explains why, and what it actually takes to keep a process alive.
Eric Pelz
Founder & CEO · Malleable
How Guidewheel used Malleable to give its installers their evenings back
Guidewheel's installation team asked Malleable to make a runnable workflow to configure meters. Efficiency jumped immediately, because every installer wanted to use it.
Alex Davies
Founding team · Malleable
Can you trust AI with your new customers? We did!
Every new lead meant a scheduled call, frantic web searches for their industry terms, and usually a follow-up. So I asked Malleable to handle it. And if I'm honest, the AI is better at that first call than I am.
Alex Davies
Founding team · Malleable
The Three Layers of a Workflow: What Every Tool Gets Wrong
A solutions engineer watched me add a Slack trigger to a workflow and asked: 'Where's all the configuration?' The answer reveals why traditional automation tools make you work at the wrong level of abstraction.
Eric Pelz
Founder & CEO · Malleable
What Is a Workflow, Really?
Companies avoid workflow tools because they don't see themselves as having "workflows." But the problem isn't that they lack workflows—it's that tools have made "workflow" synonymous with rigid, top-down procedures.
Eric Pelz
Founder & CEO · Malleable
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Practical stories for leaders making AI useful.
The Malleable Blog brings together stories from operators, technical explainers, and ideas for building better ways to work.
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