Zendesk

Tickets, customers, and help center articles.

You connect Zendesk with your Zendesk sign-in or an API key, and workflows can then read and update what that account can in Zendesk, through its API.

Use it in a workflow

Tell the architect, the AI that builds your workflows, what you want done in your own words. For example:

When an urgent ticket comes in through Zendesk, draft a reply and ask me to approve it.

Access and security

With a sign-in, you grant access on Zendesk's own consent screen, and Malleable stores the resulting token, never your password.
An API key you enter never appears in chat and is hidden from the AI. A key saved as a reusable connection is stored with your Malleable account and only sent to Zendesk.
Every run uses the connection the workflow's owner set up, so anyone who can run the workflow acts with that account's access in Zendesk. Connect an account or key with only the access the workflow needs.
You can revoke access at any time in Zendesk's settings.

Malleable is SOC 2 Type II certified and doesn't train AI models on your data. More in Security & data handling and our Trust Center.

Connection details for IT

Workflows reach Zendesk through its public API, with the sign-in or API key you connect. Your Zendesk admin may need to turn on API access first.